Return & Refund Policy
Our return policy is as follows;
- New and unopened merchandise may be returned within 30 days of receipt for an exchange or refund of the merchandise cost only (we are unable to reimburse shipping costs). Items must be returned in unused/unmarked/sellable condition.
- If you received a defective, damaged, or incorrectly shipped item from us, please contact us so that we can fix this for you! We will gladly ship a replacement and assist you with your return.
- Personalized items may not be returned for replacement or refund, unless the personalization or item is defective.
- DVDs, CDs, or other media may be returned for refunds only if unopened. If opened, they may be returned only for replacement of the same item.
- Any return that does not comply with the above policy may be rejected or may be subject to a restocking fee, at our discretion. In general, restocking fees start at 20% but may be significantly higher depending on the condition of the return.
For questions on returns please call 1-800-854-6567 or e-mail firstname.lastname@example.org